Refund policy

Return & Refund Policy

We care about our customers' satisfaction. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned in its original packaging.
An order number or other proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

Gift cards.
Custom-made or personalized products.
Products marked as "Final Sale" or "Non-Returnable."
Products damaged by the customer due to improper use.

Return Process

To initiate a return, please contact us at: hopzyshop@gmail.com within 14 days of receiving your order.

Please include your order number and the reason for the return in your message. Once your request has been approved, you will receive further instructions on how to return the product.

Return Shipping Costs

The customer is responsible for the cost of return shipping.

Refunds

Once we receive and inspect the returned product, we will notify you of our decision regarding your refund.

If the return is approved, the refund will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order and provide photos of the issue. We will do our best to resolve the matter as quickly as possible.